facebook tracking

Business Support Systems Manager

Scroll to content

About us!

Vimla is not just another mobile carrier and never will be. Ever since the launch of Vimla in 2014, we've changed what people expect from a phone operator. By pushing boundaries, we have managed to become the fastest growing mobile carrier in Sweden. And more importantly, we have earned the trust and loyalty of our customers to an extent normally unheard of in our industry. This year we were even awarded Carrier of the Year (for the 2nd time!) based on our customer satisfaction. Things are good, but we're just getting started!

In 2020, we will grow our Operations team to make sure we can do all the great things we have in store. Our mission is to make sure that things run smoothly for Vimla’s customers and employees.

The role

You will be joining and become a key player in Vimla’s technical operations team. Your mission is to set the requirements for all improvements and changes in our BSS. It also means ensuring that the support team has the tools they need to deliver a great support experience and that processes have high quality and become automated. You will work very closely with our tech team when developing tools.

Main responsibilities

As you develop and grow, so will the role. However, here's a list of things we think that you will spend most time with when you (hopefully) join us: 

  • Project lead all our BSS Development with our external partner and internal tech team.
  • Monitor internal systems, workflows and respond to system generated alerts
  • Billing processes and dunning flows to ensure our users pay for their subscriptions
  • Be the main contact between our 2nd line support and BSS development team
  • Challenge us in how things are done and come with improvement proposals

We believe you already

  • Have a degree in Computer science or the equivalent working experience
  • Are experienced with Oracle SQL
  • Are a real problem solver with the ability to work in a small team
  • Are fluent in English (Swedish is meritable but not at all required since we're an international team)

It’s also a plus if you

  • Have knowledge or experience in telco stacks (network, routing, provisioning, billing, rating, cdrs)
  • Know your way around Matillion (or other data ingestion tools)
  • Have experience with AWS
  • Have experience in working with Linux based servers
  • Have knowledge in Python or Shell scripting

Why you want to work @ Vimla As Vimla is currently on a really exciting growth journey, the possibilities to grow and develop with us are huge. We are a fun and close-knit team of 30 people. Vimla is a part of Telenor Sweden which means we get the best of two worlds - freedom to work independently as an online startup company but with employment benefits and development opportunities offered by a large company. We currently enjoy ourselves in our completely new offices in Solna, Stockholm.

Apply today! Is there a chance that you could be our new teammate? Make sure to press that application button. You might be glad that you did. Send your application in Swedish or English, whatever feels best.

Application deadline: 2019-12-15 (but don’t wait too long - interviews will be held continuously)
Employment type: Full-time

At Vimla we believe that a diverse work environment will both improve the quality of both the work we do and of our workplace. All qualified candidates will receive our consideration for employment without regard to religion, ethnicity, gender, gender identity, sexual orientation, national origin, disability or age.

Or, know someone who would be a perfect fit? Let them know!

Vimla HQ, Solna

Garvis Carlssons Gata
169 51 Solna Directions

Working @ Vimla

In essence, we like to think of ourselves as a small team with huge dreams. We’re honestly convinced that we’re onto something really good here. Our team is a mixed bunch with all kinds of complementing super-powers. We're passionate about what we do and we love to work closely with each other, transparently and collectively.

At Vimla you'll develop your skills both on within your specialty but also on the bigger picture. You'll find yourself involved in the whole chain from conception to completion, regardless of what the job description reads. We strongly believe that makes us better.

Teamtailor

Applicant tracking system by Teamtailor