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Community manager

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Vimla is not just another mobile carrier, and we never will be. Ever since the launch of Vimla in 2014, we have found new ways to shape how a mobile carrier should feel like. By pushing boundaries, we have managed to both grow our customer base incredibly fast. And more importantly, we have gained a trust and loyalty from our customers that is completely unheard of in our industry. This year we were even awarded Carrier of the Year (which was based on customer satisfaction, by the way). Things are good, yes. But we’re far from satisfied.

In 2019, we will grow our Support & Community team to make sure we can do all the great stuff we have in store. As this is a completely new role, it means you both have a chance to join a team that’s already on a winning path while also getting to shape the way we do things.

The role

This is your chance to represent Vimla and take ownership of one of our most important platforms!

Vimla has always taken great pride in its community and we're now in a place where our community is sprawling with activity and growth. You can be the one to add the final and critical ingredient: direction! 

Transparency is super important to us and the community is the place where we give the users access to our inner workings. A place where they can feel represented. 

Apart from being a place for discussion, the main objective for the community is to be an information channel to our users in a manner that significantly deflects the creation of support tickets.   

If you're a Vimla user the community forum should be as good a place to receive help as the support itself. At the same time, we want the forum to be a fun and engaging and not necessarily a place ONLY about telecom.  

Main responsibilities

  • Creating and maintaining a strategy for the Vimla forum, including a publishing calendar
  • Maintaining the forum platform (we run on nodeBB) and keeping the layout and structure up to date
  • Being the link between the rest of the organization and the users
  • Shaping the forum into a platform for deflecting support tickets

We believe you already...

  • Have excellent writing, rethoric and communication skills
  • Are organized and patient
  • Know how to use text and images to make things look good
  • Are a friendly person and know both how to create bonds with people but also to put your foot down when needed
  • Are curious and love to get into the nitty gritty details of things to provide a good answer

It’s also a plus if you...

  • Are used to working with customer facing service and support
  • Have previous experience with community management 
  • Have previous experience with social media strategy

Why you want to work @ Vimla
As Vimla is currently on a really exciting growth journey, the possibilities to grow and develop with us are huge. We are a fun and close-knit team of 25 people. Vimla is a part of Telenor Sweden which means we get the best of two worlds - freedom to work independently as an online startup company but with employment benefits and development opportunities offered by a large company. We currently enjoy ourselves in our completely new offices in Solna, Stockholm.

Apply today!
Is there a chance that you could be our new teammate? Make sure to press that application button. You might be glad that you did. Send your application in Swedish or English, whatever feels best.

Application deadline: <april 1> (but don’t wait too long - interviews will be held continuously)
Employment type: Full-time

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Or, know someone who would be a perfect fit? Let them know!

Working @ Vimla

In essence, we like to think of ourselves as a small team with huge dreams. We’re honestly convinced that we’re onto something really good here. Our team is a mixed bunch with all kinds of complementing super-powers. We're passionate about what we do and we love to work closely with each other, transparently and collectively.

At Vimla you'll develop your skills both on within your specialty but also on the bigger picture. You'll find yourself involved in the whole chain from conception to completion, regardless of what the job description reads. We strongly believe that makes us better.

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