If someone has a question then typically this is what happens in a good support team;
“A support agent happily answer your question and you leave the conversation somewhat happy.”
Our work never ends there. We always ask ourselves how we can improve aspects of the product, notifications or something else. Our goal is not only to make our users informed and happy. It’s also to constantly make our product better.
Our support team and users with issues is our greatest source of learning. They work very closely to all other Vimla sub-teams. In fact, all employees at Vimla work with support to some degree. Even the CEO. If this sounds interesting, please get in touch with us!
Working @ Vimla
In essence, we like to think of ourselves as a small team with huge dreams. We’re honestly convinced that we’re onto something really good here. Our team is a mixed bunch with all kinds of complementing super-powers. We're passionate about what we do and we love to work closely with each other, transparently and collectively.
At Vimla you'll develop your skills both on within your specialty but also on the bigger picture. You'll find yourself involved in the whole chain from conception to completion, regardless of what the job description reads. We strongly believe that makes us better.
