If someone has a question then typically this is what happens in a good support team;
“A support agent happily answer your question and you leave the conversation somewhat happy.”
Our work never ends there. We always ask ourselves how we can improve aspects of the product, notifications or something else. Our goal is not only to make our users informed and happy. It’s also to constantly make our product better.
Our support team and users with issues is our greatest source of learning. They work very closely to all other Vimla sub-teams. In fact, all employees at Vimla work with support to some degree. Even the CEO. If this sounds interesting, please get in touch with us!